MY FAQ'S

Please see the list below for full information on my services. 

 I would like to see you for counselling so what now?

Talking can be very beneficial. By attending counselling, you are given a safe platform to talk about issues which you may find difficult bringing up with others. There is no shame in admitting that you need a little extra support when you are struggling to cope and this is where speaking with a professional can be very helpful.

You will be in control of how many sessions you decide to have with me and how frequently. I do advise that new clients attend sessions with me weekly for the first month, if this is financially viable, however this is non-essential. 

When you feel that you are ready to contact me, please use the contact form on my website or call me. I will respond to you as soon as I can and will arrange a suitable time to call you for a complimentary 10-minute consultation. This will give us the opportunity to have an informal conversation about why you are looking for counselling support with and how best I can help you.

What professional qualifications do you hold?

Professional qualifications:

I hold a Diploma in Humanistic Counselling from the University of Chichester and my Level 2 & 3 awards in Counselling Skills from Southampton City College. 

 

I also hold a Masters in Business Cultural Management from the University of Winchester.

I actively attend professional workshops and seminars for counselling professionals, to ensure that I uphold my career development for the benefit of all my clients. 

CPD Qualifications

BA (Honours) in Performing Arts 

MIND UK CPD - 'Mental Health in the Workplace' certificate

Mermaids UK CPD  - 'Supporting Transgender Clients' certificate

MBSR CPD - 'Introduction to Mindfulness' certificate

BACP Open University CPD  - ' How to do counselling online: Coronavirus Primer' certificate

What will happen during our first session?

Please note that due to current COVID-19 restrictions, I am only working remotely with clients via phone and online. All sessions will run for 45 minutes.

 

Your first session will give you the opportunity to talk to me, as your potential counsellor. I am a humanistic counsellor and talking therapy is my main working style. I am non-directive, which means that session content is led by you. I will simply listen and reflect on what you disclose. My style of work does not include any form of physical touch between myself and my clients. I do not accept clients who in my opinion, I cannot professionally support. If this is the case, I will inform you on this matter.

Prior to your first session, I will ask you to complete and return a ‘Client Wellbeing Questionnaire’ and a 'Client Details Form'. Then at the start of your first session, we will verbally contract with each other, which includes setting boundaries and understanding confidentiality. We will look at what areas of your life you feel you would like to explore in more depth and any outcomes you are hoping to achieve by seeing me. If we are both happy to proceed, we will schedule your next session for the following week.

How much are your sessions?

My fees are the following for either online and telephone counselling
 

Weekday (daytime and evening) appointments - £45

Keyworkers / Full-time student appointment - £40

Please note that fees are due at the end of each session and can be settled either by PayPal or BACS.

Are you a qualified counsellor?

Yes, I am a qualified and individual member of the BACP which stands for the British Association for Counselling & Psychotherapy. This means that I adhere and work to the BACP ethical framework which enables me to work professionally and safely with my clients. For more information, please visit www.bacp.co.uk 

I am also a verified counsellor through both Psychology Today and the Hampshire Association for Counselling & Psychotherapy (HACP)


My private work is fully insured with Howdens and I hold an enhanced DBS check.

Do you require a deposit?

Yes, I request a rolling deposit of £25 at the time of booking your first appointment. 

This is paid by PayPal or BACS transfer.

 

Full details on how the deposit works is stated in the 'Client & Counsellor Working Agreement' which I will ask you to electronically sign before our sessions commence. 

What is your session cancellation policy?

I understand that it may not be possible for you to commit to a scheduled session. 

If you notify me with more than 24 hours’ notice, no charge will apply. 

If you notify me within 24 hours or less, of your scheduled session, then your £25 rolling deposit will be retained to cover my business costs. A new deposit will then need to be provided upon booking your next session with me. 

If you are not present for two consecutive session (face-to-face, phone  or online) without contact, I will assume you are no longer able to attend and will terminate the working agreement with immediate effect. It is the client's responsibility to contact Lime Counselling to ask for their deposit to be returned, if they choose to terminate the working agreement and if it has not already been retained for a missed session. 

How do you keep my data safe?

I take the protection of your personal information extremely seriously. My website is hosted by Wix.com. Please see my online ‘Privacy Policy’ for full information on how I use your data from my website. 

Full information on how I collate, store and process your personal information from our sessions together, will be outlined clearly, in the 'Client & Counsellor Working Agreement' which you will be sent prior to working with me. I am registered with the ICO and am fully GDPR compliant. 

Let's refresh your life. Contact me today.

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