My Service
FAQs
Please see full information below on my counselling service.
I would like to book an appointment with you, so what should I do?
Counselling is a talking therapy. Many people seek the support of a professional counsellor to talk about their problems and find ways to manage their difficulties. By attending counselling, you are given a safe and confidential platform to talk about issues surrounding your thoughts, feelings, emotions and behaviours.
When you feel that you are ready to contact me, please use the contact form below and I will be in touch with you as soon as I can. I offer a free phone call to have an informal conversation about why you are looking for counselling support with and how best I can help you.
If you do decide to use my counselling services, please note that I must have your GP details in order to commence sessions. This is a part of my safeguarding policy.
I am proud to work with clients from all backgrounds, cultures and sexual orientations. I am not here to judge anything you bring to talk about in sessions, I will simply listen and reflect on what you talk about.
What are your practice hours & counselling fees?
Practice Opening Times:
Monday 10:00 - 20:00
Tuesday 10:00 - 20:00
Wednesday 10:00 - 20:00
Thursday 10:00 - 20:00
Friday 10:00 - 16:00
Fees (as of Sept 2024):
Online sessions - 50 mins (£60)
Online sessions - 80 mins (£85)
Telephone sessions - 50 mins (£60)
'Walk, Talk & Refresh' - £75
Fees for online / telephone sessions are due at the end of each session and must be settled by BACS.
Fees for 'Walk, Talk & Refresh' sessions will be due at the time of booking.
*My prices may be subject to annual increase inline with new tax years.
Are you a qualified counsellor?
Yes, I am a fully qualified counsellor. I'm a registered member of the BACP. This stands for the British Association for Counselling & Psychotherapy.
This means that I adhere and work to the BACP's Ethical Framework, which enables me to work both professionally and safely with my clients. For more information, please visit www.bacp.co.uk
I'm also a verified counsellor through the Black and Asian Therapy Network (BAANT). My private work is fully insured with Howdens Insurance Services.
What professional qualifications do you hold?
Professional qualifications:
I hold a Professional Level 4 Diploma in Humanistic Counselling and a Masters in Cultural Management. I actively attend CPD workshops / seminars for counselling professionals and have gained certification with:
MIND UK CPD - 'Mental Health in the Workplace' certificate
Mermaids UK CPD - 'Supporting Transgender Clients' training
MBSR CPD - 'Introduction to Mindfulness' certificate
BACP 'How to do counselling online: Coronavirus Primer' certificate
'Taking Therapy Outdoors' certificate
'Cross Cultural Counselling; Working with Difference' training
'Working with Fear & Trauma' training
'Working with Guilt & Shame' training
'Therapy & Social Change' training with Mick Copper
'Impacts of neurodivergence and culture in therapy' (BAANT Network)
NSPCC 'Child protection & Safeguarding' certificate
What will happen prior to / during our first session?
Prior to your first session, you will need to complete and sign a copy of my terms and conditions.
This document must be returned by email before the commencement of sessions.
At the start of your first session, we will verbally contract, which includes setting professional boundaries around confidentiality. Your first session will give you the opportunity to talk about whatever you wish and ask any questions that may be concerning you. As your counsellor, I am not here to 'fix' you. You are the expert of your own experiences and decision-making. I will simply listen and reflect on what you disclose. If I deem it appropriate and only to aid your journey; I may ask reflective questions in order for you to look deeper into what is being discussed. I may also suggest therapeutic 'homework' tasks for you to try outside of our sessions.
At the end of the session we will also check to see if you would like to book in again. I can see you weekly, fortnightly or monthly. I also offer one-off sessions for clients who leave my service but wish to see me for sporadic support.
Do you require session payment upfront?
I require your first session payment upfront. This can be paid by BACS transfer.
Full details on how this and all future payments need to be settled, are stated in my 'Client & Counsellor Terms & Conditions Agreement'.
When booking a 'Walk, Talk & Refresh' session, I require payment at the time of booking to secure the appointment. If payment is not received prior to our outdoor session then it will not go ahead.
What is your session cancellation policy?
I understand that it may not be possible for you to commit to a scheduled session.
If you notify me with more than 48 hours’ notice, no charge will apply if you wish to move or reschedule your session. If you notify me within 48 hours or less, of your scheduled session, then you will be invoiced for the full rate for the appointment. If you miss a session then you will also be invoiced in full for payment.
If you are not present for two consecutive session (phone or online) without contact, I will assume you
are no longer able to attend sessions, and I will look to fill your allocated session time (if fixed).
How do you keep my data safe?
I take the protection of your personal information extremely seriously. My website is hosted by Wix.com. Please see my online ‘Privacy Policy’ for full information on how I use your data from my website.
Full information on how I collate, store and process your personal information from our sessions together, will be outlined clearly, in my 'Client & Counsellor Terms and Conditions Agreement' which you will need to download, read and sign prior to working with me. I'm registered with the BACP, ICO and my practice is fully GDPR compliant.
Contact me today.
