MY FAQS.

Please see the list below for full information on my services. 

I would like to book an appointment with you, so what should I do?

Counselling is a talking therapy. Many people seek the support of a professional counsellor to talk about their problems and find ways to manage their difficulties. By attending counselling, you are given a safe and confidential platform to talk about issues surrounding your thoughts, feelings, emotions and behaviours.

When you feel that you are ready to contact me, please use the contact form on my website or call me. I will respond to you as soon as I can and will arrange a suitable time to call you for a complimentary 15-minute  phone consultation. This will give us the opportunity to have an informal conversation about why you are looking for counselling support with and how best I can help you.

You will be in control of how many sessions you decide to have with me and how frequently. I do advise that new clients attend sessions with me weekly for the first month, if this is financially viable. I work with clients from all walks of life. I will never judge anything you disclose in our sessions, I will simply listen and reflect on what you talk about.

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What is your availability & how much do you charge?

Practice Opening Times:

Monday 10:00 - 20:00

Tuesday 10:00 - 20:00

Wednesday 10:00 - 18:00

Thursday 10:00 - 20:00

Friday 10:00 - 18:00

Charges:

Online sessions - £52

Telephone sessions - £52

'Walk, Talk & Refresh' sessions - £55

Please note that all fees are due at the end of each session and must be settled by BACS.

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Are you a qualified counsellor?

Yes, I am a qualified counsellor. I am a registered member of the BACP. This stands for the British Association for Counselling & Psychotherapy.

 

This means that I adhere and work to the BACP's Ethical Framework, which enables me to work both professionally and safely with my clients. For more information, please visit www.bacp.co.uk 

I am also a verified counsellor through both Psychology Today and the Hampshire Association for Counselling & Psychotherapy (HACP). I am also a member of the Black and Asian Therapy Network (BAANT).


My private work is fully insured with Howdens Insurance Services.

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What professional qualifications do you hold?

Professional qualifications:

I hold a Professional Diploma in Humanistic Counselling from the University of Chichester and my Level 2 & 3 awards in Counselling Skills. I also hold a Masters in Cultural Management from the University of Winchester.

I actively attend professional workshops and seminars for counselling professionals, to ensure that I uphold my career development for the benefit of all my clients.  These include:

MIND UK CPD - 'Mental Health in the Workplace' certificate (2017)

Mermaids UK CPD  - 'Supporting Transgender Clients' (2018)

MBSR CPD - 'Introduction to Mindfulness' certificate (2019)

BACP 'How to do counselling online: Coronavirus Primer' certificate (2020)

Andrew Thomas's 'The Rainbow Map' CPD certificate (2021)

'Taking Therapy Outdoors' CPD (2021)

'Cross Cultural Counselling; Working with Difference' CPD (2021)

'Working with Fear & Trauma' CPD (2021)

'Working with Anger' CPD (2022)

'Working with Guilt & Shame' CPD (2022)

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What will happen during our first session?

Your first session will give you the opportunity to talk to me, as your potential counsellor. I am an integrative humanistic counsellor. I am non-directive, which means that session content is led by you. I am not here to 'fix' you. You are the expert of your own experiences and decision making. I will simply listen and reflect on what you disclose. My style of work does not include any form of physical touch between myself and my clients.

Prior to your first session, I will ask you to complete a 'Client Details Form' and a 'Client & Counsellor Working Agreement'. These documents must be returned before we can start your sessions. At the start of your first session, we will verbally contract, which includes setting professional boundaries and discussing confidentiality. We will look at what areas of your life you feel you would like to explore in more depth. If we are both happy to proceed, we will schedule another session.

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Do you require a deposit?

Yes, I request a rolling deposit of one session fee in advance at the time of booking your first appointment. This is paid by BACS transfer. This deposit is held completely separate from any additional payments you make for your sessions. Full details on how the deposit works is stated in the 'Client & Counsellor Working Agreement' which I will ask you to read and electronically sign, before our sessions commence. 

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What is your session cancellation policy?

I understand that it may not be possible for you to commit to a scheduled session. 

If you notify me with more than 48 hours’ notice, no charge will apply. 

If you notify me within 48 hours or less, of your scheduled session, then your rolling deposit will be retained to cover my business costs. A new deposit will then need to be provided upon booking your next session with me. 

If you are not present for two consecutive session (phone or online) without contact, I will assume you are no longer able to attend and will terminate the working agreement with immediate effect. It is the client's responsibility to contact Lime Counselling to ask for their deposit to be returned, if they choose to terminate the working agreement and if it has not already been retained for a missed session. This must be requested within 3 months of ending counselling. 

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How do you keep my data safe?

I take the protection of your personal information extremely seriously. My website is hosted by Wix.com. Please see my online ‘Privacy Policy’ for full information on how I use your data from my website. 

Full information on how I collate, store and process your personal information from our sessions together, will be outlined clearly, in the 'Client & Counsellor Working Agreement' which you will be sent prior to working with me. I am registered with the ICO and am fully GDPR compliant. 

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Contact me today.

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